Support

Since its founding in 1982, it has been Jupiter’s goal not only to develop a variety of industry-changing products for its customers, but to deliver the highest-quality customer service and technical support.  Whether online or on the phone, we are here to answer your questions and provide you with the tools necessary to utilize Jupiter products to their fullest potential.

Jupiter supports its worldwide network of value added resellers and integrators with the best training and expert support in the industry.  The local, authorized Jupiter reseller/integrator is an end user's first line of support.  Jupiter provides the advanced training and resources to allow its resellers/integrators to meet any customer support requirement.  When needed, Jupiter's own staff of service and support experts are brought in to augment the efforts of the local reseller/integrator.

When you buy a Jupiter Systems product you can have complete confidence not only in your purchase, but also in the company that stands behind it.  Jupiter support efforts are held to the same high standard we set for our products.  Simply, we are dedicated to service and support because we know how much your investment means to you and your organization.  We invite you to examine our Jupiter Care support program to see what we mean.

Our promise is summed up in our ISO 9001:2008 Quality Policy:  Jupiter Systems is committed to total customer satisfaction through continuous improvement.

Contact Support Directly

Our normal business hours are between 8:30 am and 5:00 pm

By Phone

US Support Line: +1 (510) 675-1007 (0830 -1700 Pacific)

EMEA Support Line: +33 6 8947 1835 (0830 - 1700 GMT)

China Support Line: +86 755 2672 7856 (0830 - 1700 China Standard Time)

By E-Mail

Send e-mail to support@jupiter.com.

Through This Website

Contact Support through our Support Request Form.

Jupiter US 2013 Holidays:

January 1, 2013

February 18, 2013

March 29, 2013

May 27, 2013

July 4, 2013

September 2, 2013

October 14, 2013

November 28, 2013

November 29, 2013

December 25, 2013

RMA's

RMA Shipping Instructions

RMA Policy

RMA Form

TRAINING

Jupiter Systems Training Information

Information on Lodging and Transportation

Request Jupiter Systems Training

DOWNLOADS

Downloads - Support Page

PRODUCT RECYCLING

Jupiter Systems recognizes its corporate responsibility to protect the environment and is committed to operating in an environmentally responsible manner.  Jupiter will recycle any product it sells.  To arrange for recycling of any product sold by Jupiter, please e-mail support@jupiter.com