RMA Form

RMA Form

Please read the RMA Policy before filling out this form.

Please read the RMA Shipping Instructions before sending anything to Jupiter Systems.

RMA's are issued only after receipt of this form.  Please fill out the form completely.  You may be contacted by Jupiter Technical Support before you are sent an RMA number to verify that you have a defective product.   The RMA number will be sent to you through e-mail.

All the information requested below is required before issuing an RMA.

Company Information
Name * Title*
Company* Phone #*
E-Mail* Cell #
Business Type* Fax #
System Information
Model* Serial #*
Mfg. Date* (mm/dd/yyyy) Serial number and Date are on rear of system chassis (930/940/SVS on bottom front)
Use this line only for model and serial number of a specific part you have.
Part Model Part Serial #
Type of Problem* Support Contract* Yes No
Repair PO # PO# required for out of warranty shipment
Shipping Information
How to Ship* Name *
Other Ship Company*
Shipping Account Number Address*
FedEx # Address 2
UPS # City*
    Post Code*
    Country*
    State *
NOTE:  Advance shipment on replacement parts or systems requires immediate return of the original parts or systems.  All replacement parts or systems not received within 30 days of shipment will be billed.  Submittal of this form is your agreement to these terms and the terms laid out in the RMA Policy.  Please read the RMA Policy.
Problem Description
Give a detailed description of your problem and any error messages, etc:* 
I have read and understand the RMA Policy
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